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Returns and exchanges

We make sure that every order reaches you intact and exactly as you chose it. Below is a short summary of returns and exchanges. The full terms are set out in the Public agreement (offer), section 7.

Perfumes of proper quality

Under Article 9 of the Law of Ukraine “On Consumer Rights Protection” and Resolution of the Cabinet of Ministers of Ukraine No. 172 of 19.03.1994, perfume and cosmetic products of proper quality cannot be exchanged or returned. This applies to perfumes in original bottles, decants and aroma boxes.

Other goods of proper quality

Goods that are not perfume and cosmetic products (for example, accessories) of proper quality can be returned or exchanged within 14 calendar days, not counting the day of purchase, if the item has not been used and its presentation, consumer properties, seals, labels and packaging have been preserved.

If an equivalent item for exchange is not on sale, you can choose another item with the price recalculated, get your money back, or make the exchange as soon as the item is back in stock. Goods of proper quality are returned at the buyer’s expense.

Checking on receipt

When collecting your order at a Nova Poshta branch or parcel locker, be sure to check that the outer and inner packaging are intact in the presence of a delivery service employee. If you find damage or a discrepancy, draw up a report with the Nova Poshta employee; you have the right to refuse to accept the order.

Goods of improper quality or the wrong item

  • If you have received goods of improper quality (with significant defects or not matching the stated characteristics), you have the right to demand a replacement or a refund.
  • We exchange or refund the item if it differs fundamentally from what was ordered. Differences in design or presentation elements from the description on the website are not a sign of improper quality.
  • The colour, longevity and sound of a fragrance may differ slightly depending on the manufacturer’s batch, storage conditions and skin characteristics — this is not a defect of the product.

How to return

  1. Contact us: +380 50 822 44 22, +380 63 822 44 22, info@mayparfum.com.
  2. Send the item by Nova Poshta: recipient — sole proprietor (FOP) Maiatskyi Andrii Vasyl'ovych, tel. +380 50 822 44 22, Bucha, Kyiv region, Nova Poshta parcel locker No. 34849.
  3. The money is refunded within 5 days. The refund method matches the payment method.

Gift certificates

Gift certificates are non-refundable.